Policy Statement

Privacy Notice
Clients

Surgery Facilities Management respects your rights to privacy, and Surgery Facilities Management would like to inform you of our privacy Policy for Clients.

Surgery Facilities Management have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws, Surgery Facilities Management Data Protection Officer is Shafeek Caunhye.

Surgery Facilities Management collects and processes personal data relating to its Clients to manage their customer relationship. Surgery Facilities Management is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

Surgery Facilities Management collects and processes a range of information about you. This includes:

• The Clients name;
• The Clients contact details, to include, home address, telephone number, email address;

Surgery Facilities Management collects this information in a variety of ways. Data is collected through application hard copies, electronic copies, through your consent for Surgery Facilities Management to provide services for you.

Why does the organisation process personal data?

Surgery Facilities Management needs to process data to ensure:

• Confirm Client appointments;
• To promote any offers about Surgery Facilities Management
• To provide quotations
• To issue invoices

Who has access to data?

The Clients information will be shared internally with employed, or self-employed people who have a contract with Surgery Facilities Management.

The Clients data will not be shared with a third party.

How does Surgery Facilities Management protect data?

Surgery Facilities Management takes the security of your data seriously. Surgery Facilities Management have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed. All parties are fully aware of their responsibility.

For how long does Surgery Facilities Management keep data?

Surgery Facilities Management will hold the Clients personal data for 2 years after your last appointment. After this date the Clients personal data will be securely destroyed.

Your rights

As a data subject, the Clients have a number of rights. You can:

• access and obtain a copy of your data on request;
• require the organisation to change incorrect or incomplete data;
• require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
• ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.

If you would like to exercise any of these rights please contact Shafeek Caunhyne, Surgery Facilities Management. You can make a subject access request by completing the organisation’s form for making a subject access request.

If you believe that Surgery Facilities Management have not complied with your data protection rights, you can complain to the Information Commissioner.

Changes to Notice

We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

Contacting us.

In the event of any query or complaint in connection with the information we hold about you, please email us at info@surgeryfacilitiesmanagement.co.uk or write to us at Surgery Facilities Management, Address Office 207, 250 York Road, Battersea, London, SW11 3SJ.